Download our Call Monitoring template for Microsoft PowerPoint and Google Slides to depict the best practices for tracking and analyzing customer calls to assess customer service interactions across different channels. The quality assurance team and contact center managers can leverage this deck to explain how listening to calls helps determine customer support agents’ performance and further training needs. You can also capitalize on this set to depict cloud-based solutions to improve and streamline call monitoring. Additionally, the features to consider while choosing a call monitoring software for a particular business type can be visualized.
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