What is Call Routing?

It is an automated system in which calls are directed to a queue or an individual on the basis of certain criteria. Initially, it followed a hardware and manual approach. Now, automated routing tools and programs have taken their place. Today, routing is extensively used for sales, marketing, customer support, technical assistance, and other verticals. In most of the cases, it can be classified as time-based routing, skill-based routing, or round robin routing.

Draft engaging presentations

Since the topic can be a bit technical, you need the best visual aids to explain it to your audience. Meet your requirements with this high-definition and well-researched Call Routing PowerPoint template. It features various editable slides related to the topic. In this way, you can readily use these slides and cover the ins and outs of the topic. Besides PowerPoint, you can also use it to draft Keynotes and Google Slides as well. This will make your everyday presentations educative and visually appealing.

What is included in the set?

We have come up with these extensive Call Routing PPT slides, covering all the major topics related to routing of calls. You can start by providing the basic definition of the topic, cover its major categories, and explain how the routing of calls is done. You can also explain the live routing process and discuss the routing rules with your audience. The entire set is in different color themes, so that you can pick the option of your choice, and save your time.

Who can use it?

Almost every individual who is related to the topic can be benefited by the set. From customer care executives to sales professionals, everyone can make the most of these editable slides. It can also be used by trainers, educators, subject matter experts, communication professionals, and other related individuals.

Since the template is extremely user-friendly, you won’t need any prior designing experience to use it. Edit it as per your needs, add your own content, or get rid of anything in seconds.The set is based on a master slide, letting us make uniform edits instantly.