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SketchBubble strives to provide you with quality products that best fit your requirements. Your satisfaction is our motto. But, in case, you don’t find the product up to your expectations, no worries. You can avail our customer-friendly refund policy. We offer 10 Day Money Back Guarantee in line with the terms mentioned below. Please note that cancellation is different than refunds. Cancellation means no more recurring payment, but your account will be active till your subscription expires.

 

REFUND POLICY 

  1. It will be completely on our discretion to refund the money in the following situations:
    • You purchased the product by mistake.
    • You changed your mind about the product you have bought.
    • You are less than 100% satisfied with the product.
    • You don’t have the required skills to use the purchased product.
    • You purchased the product for the sake of goodwill.
  2. Send us the refund request from your registered email address to [email protected] within 10 days of placing the order.
  3. We may ask you to provide the following information for processing your request:
    • A brief explanation why you want the order to be refunded.
    • Login name
    • Email address
    • Billing information (name, billing date, transaction ID, last 4 digits of the credit card linked with the account)
    • Identity verification proof - In case you are requesting the refund from a different email id than registered with us.
  4. Your prepaid amount will be refunded through the same payment method and in the same currency you used for the purchase.
  5. We are under no obligation to pay the bank fees and other charges; you will have to bear it solely.
  6. We reserve the right to cancel your refund request if we don’t find it valid.

 

If you lodge a dispute directly with the credit card companies (payment agents), SketchBubble will freeze your account until the dispute is not settled. It will pose a challenge for us to process your refund, so we encourage you to touch base with us to resolve any concerns.