Net Promoter Score (NPS) is a widely-used index that measures customer's willingness to recommend a product to others. Most of the times, it is scaled from -100 to 100. Though, to make things easier for customers, it is also measured on a scale of 0 to 10 at times as well. The score has plenty of benefits and is often interpreted to calculate the overall customer satisfaction parameter, customer loyalty, and more. While calculating the score, customers are asked a question, and on the basis of their ratings, they are classified as detractors, passive, or promoters. Finally, the Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters.
Needless to say, the score can be used in different ways to quantify the overall quality of a product on the basis of different parameters. It is also associated with various other parameters like the cost to serve, cost to acquire, annual spending, word of mouth, and more. The concept is mostly used by professionals belonging to marketing and sales to analyze customer satisfaction and promotional score. If you are also associated with the same domain, then you should download this editable Net Promoter Score (NPS) PowerPoint template. Designed by experts, it has a diverse collection of various high-quality illustrations that can help you explain the concept to your audience in a seamless manner.
Since every business depends on its customers, the concept can be related to various domains. Furthermore, consultants, researchers, project managers, subject matter experts, and even company owners can use this set to meet their needs. The template has various kinds of professionally designed graphics that can help you depict the overall concept of NPS in numerous ways. Not only to explain the subject to your audience; it can also be used to represent your information in a productive manner. Instead of writing everything in textual formats or editing those complicated tables, simply take the assistance of these visually appealing illustrations to depict your well-researched data.
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