Download our Transactional vs. Relationship NPS PPT template to depict the significant differences between transactional and relationship net promoter score (NPS) in a comprehensible manner. Customer service managers can take advantage of this fully customizable deck to discuss how transactional surveys measure customer’s experience after a completed transaction and help a company improve customer satisfaction; in contrast, relationship surveys measure customer loyalty, sentiment, and advocacy based on the perception of the brand. You can also use this set to discuss when and how to use transactional and relationship surveys.
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